Return conditions

All clothing ( except onesies ) that has been paid for in advance can be returned to us for 14 days. This is only possible if the articles are unworn, in their original condition and provided with the original labels.

The same return conditions apply to discounted clothing.

Trying items is of course allowed. Labels may only be removed if this hinders the fitting and assessment of the article. If you wish to return the item, please make sure the item is not dirty and return it to us in its original condition and factory packaging.

We request that you do not destroy the packaging in which the shipment arrived (excluding shipping bags), in case you wish to return items.

Warranty by Cuddle Kingdom.
You are always entitled to the legal guarantee. This means that a product is or must do what the consumer can expect from it.

If this, unfortunately, is not the case, please contact us. We'll look together for a perfect solution!

Defects that are not covered by our warranty:

  • Normal wear and tear on clothing.
  • The deliberate destruction of clothing.
  • Picking lint from clothing.
  • Defects or damage caused by washing and / or drying.
  • Defects or damage caused by incorrect washing and / or drying.
  • Defects or damage caused by intensive or incorrect use.
  • Discoloration or release of clothing.
  • Defects caused by external influences, e.g. sharp objects, friction or chemicals.
  • Defects in water resistance and wind resistance of clothing, unless stated otherwise in the product description of the webshop.
  • Clothing that causes physical discomfort due to the model, eg; sweating or blistering.
  • Too heavy perspiration.

Onesies cannot always be returned or exchanged due to hygienic reasons!

Please see below for the ODU return policy:

- Due to the intimate nature of the products, we have a strict returns policy.

- We have a zero tolerance returns policy for any and all products that have been taken out of its original packaging.

- We will only accept a return if the product(s) is brand new, sealed, and has not been taken out of its original packaging.

- If your product is brand new and has not been taken out of its original packaging, we will be able to accept a return within 14 days of purchase.

- You will be responsible for any and all shipping costs required for the return of your product(s) to our warehouse.

- Upon return, all products are inspected by our warehouse team before your refund is processed. We do not offer exchanges on our products. 

- Products returned to us in a condition that does not meet our returns policy, will not be refunded and will be disposed of.